FAQS
Frequently Asked Questions (FAQs)
Product
Q: What are the characteristics of the product packaging?
A: Comes with a velvet gift box, brand tote bag, and custom shipping box, suitable for direct mailing as a gift.
Q: Does the product have safety design?
A: Provide baby safety plug options, made of rubber material, to ensure safety.
Q: What is the main use of this safety pin?
A: It is the baby's first gift or a thoughtful present for the expectant mother, symbolizing peace and blessings.
Q: What is special about the jade part of the product?
The amber beads and other jade stones used in the matching are processed and made by our own factory, and we support testing by any appraisal institution.
Q: Are there any additional gifts with the purchase of this brooch?
A: Each order comes with a complimentary velvet gift box (randomly in 3 colors), a brand eco-friendly tote bag, and a brand non-adhesive express box.
Q: Is this brooch suitable for gifting?
A: Yes, the gift box and express packaging are suitable for direct mailing to the recipient.
Q: Who is the product suitable for?
A: The product is suitable as a New Year gift, suitable for babies and pregnant women, and has the function of warding off evil. It is suitable for occasions such as newborns, full moon celebrations, first birthdays, and baby's hundred days, and is also suitable for use by pregnant women and babies. It is suitable for giving to newborns, full moon celebrations, first birthdays, and baby's hundred days.
Q: How to participate in exclusive discount events?
A: By clicking on the exclusive event entrance in the lower left corner of the image to place an order, you can receive a 20% discount coupon.
Q: How to ensure the quality and safety of the product?
A: All materials are natural, and support testing and re-testing to ensure quality and safety.
Order and Delivery
Q: What delivery services do you offer?
A: We currently offer free shipping within the United States, and shipping costs and times for other regions will be displayed on the checkout page based on your location.
Q: How long does it take to ship the order?
A: We will process your order within 1-3 working days. The specific delivery time varies by region, usually 5-15 working days.
Q: What should I do if the received product is damaged?
A: Please contact us within 48 hours of receiving the product and provide relevant photos. We will arrange for a replacement or refund service as soon as possible.
After-sales service
Q: Can I return or exchange the goods?
A: Yes, we support a 7-day no-reason return and exchange service (customized items are excluded). The product must be kept in its original packaging and unused. Please contact our customer service first to obtain the return address and process instructions.
Q: What should I do if I have other questions?
A: You can contact us through our customer service email or online customer service. We will respond to your inquiry within 24 hours!
Care Guide
Q: How can I ensure the quality and longevity of my piece(s)?
A: To ensure the quality and longevity of your piece(s), please follow these steps:
Avoid contact with perfumes, oils, lotions, cosmetics, deodorants, hairspray, and chemicals.
Store your pieces away from direct sunlight, preferably in the box that came with your item(s), or in a cool, dark place away from sunlight, heat, and moisture.
Do not use jewelry cleaner to clean your pieces.
After each use, gently wipe each piece with the soft, dry, and clean cloth provided.
Keep your pieces away from water and moisture. Remove your pieces before showering, swimming, or sleeping.
Q: Can my pieces come into contact with water?
A: No, please avoid contact with water and moisture. Always remove your pieces before showering, swimming, or sleeping.
Q: What should I do if I experience allergic symptoms?
A: If you experience any allergic symptoms while wearing your pieces, please discontinue use immediately and consult your physician as soon as possible. Believe & Then Obtain understands that some individuals may have allergic reactions to certain metals, and we strongly advise those with sensitive skin to be fully aware. We will not be held accountable for any allergic reactions and will not offer refunds or exchanges in such cases.
Q: How should I clean my pieces?
A: Do not use jewelry cleaner to clean your pieces. Instead, gently wipe each piece with the soft, dry, and clean cloth provided after each use.
Q: Is it safe to place the pieces within reach of an infant?
A: If placing the pieces within reach of an infant, please do so at your own discretion.